Player Wellbeing

Responsible Gaming

Gambling at bosqq is meant to be an enjoyable, entertainment-first experience. We are equally committed to ensuring every player has access to the tools, information, and support they need to stay in control — at all times.

21+

Adults Only — 21 and Above
bosqq is strictly for players who are 21 years of age or older. Age verification is mandatory for all accounts.

Our Commitment to You

At bosqq, responsible gaming is not a checkbox — it is a core part of how we operate every day. We provide real, accessible tools and transparent policies so that every player across Jakarta, Surabaya, Bali, and beyond can enjoy the platform safely.

Gambling Should Be Entertainment, Not a Solution. If you are using gambling to cope with stress, financial difficulties, relationship problems, or emotional distress, please reach out to our support team immediately. Help is available 24/7 (WIB) via live chat or by emailing [email protected].
Strict 21+ Policy

No player under 21 years of age may open an account or place a wager on bosqq. We verify age during registration and at the KYC stage — without exception.

Player-Controlled Limits

You set your own deposit caps, wagering boundaries, and session time reminders directly from your account dashboard — giving you full control over your spending at all times.

Self-Exclusion Available

Players who feel they need a break — or a permanent stop — can activate self-exclusion immediately. Our team processes all self-exclusion requests within one business day.

Time-Out Options

Need a short pause? Time-out periods of 24 hours, 7 days, or 30 days are available on demand. During a time-out, your account is temporarily suspended and no activity is possible.

24/7 Dedicated Support

Our support team is available around the clock — in English and with Indonesian-speaking agents on standby — to help you activate any responsible gaming tool or talk through your concerns.

Proactive Monitoring

bosqq's platform analyzes account activity for behavioral patterns associated with problem gambling. Where concerning patterns are detected, our team will reach out with support resources proactively.

Self-Management Tools

All of the following tools are available directly within your bosqq account dashboard at no cost. You do not need to contact support to activate them — though our team is always happy to assist you in setting them up.

Deposit Control
Deposit Limits

Set a maximum amount you can deposit into your bosqq account on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Limits take effect immediately when set. Increasing a limit requires a 24-hour cooling-off period before taking effect, giving you time to reconsider. Decreasing a limit takes effect instantly — always in your favor.

Wagering Control
Wagering Limits

In addition to deposit caps, you can set a separate limit on the total value of bets you place within a given period. This applies across all game types on the platform — sports betting (including BRI Liga 1, EPL, and mix parlay accumulators), live casino tables, and slot games. Your wagering limit is tracked in real time and displayed on your dashboard.

Loss Control
Loss Limits

A loss limit caps the total amount you can lose within a defined period. Once your loss limit is reached, the platform will automatically prevent further wagers until the period resets. This is one of the most effective tools for maintaining financial discipline, and bosqq strongly encourages all players to configure a loss limit alongside their deposit cap.

Session Awareness
Reality Checks

Configure on-screen session reminders at intervals of your choice — every 30, 60, or 90 minutes. Each reality check displays your current session duration, your net win/loss position for the session, and a prompt asking whether you wish to continue or take a break. Reality checks help you stay aware of time spent on the platform, particularly during longer gaming sessions.

Temporary Break
Time-Out Periods

A time-out temporarily suspends your bosqq account. Available durations are 24 hours, 7 days, and 30 days. During a time-out, you cannot log in, deposit, or place any wager. The time-out cannot be reversed before the chosen period expires. You will still receive account security notifications during a time-out, but all promotional communications will be paused automatically.

Long-Term Break
Self-Exclusion

Self-exclusion is a serious step intended for players who recognize that gambling has become a problem. You can request self-exclusion for a minimum of six (6) months or permanently. Once active, your account will be closed and you will be blocked from re-registering for the duration of your exclusion. All bonus communications cease immediately. To reactivate your account after the exclusion period, a cooling-off interview with our support team is required.

How to Activate a Tool: Log in to your bosqq account → navigate to Account Settings → select "Responsible Gaming" → choose the tool you wish to activate and follow the on-screen instructions. All tools activate within seconds. If you experience any difficulty, contact live chat support for immediate assistance.

Requesting Self-Exclusion: Step by Step

If you have decided that self-exclusion is the right step for you, here is exactly how the process works at bosqq:

  • Contact Our Support Team Open a live chat session or send an email to [email protected] with the subject line "Self-Exclusion Request". You can also initiate this directly from the Responsible Gaming section of your account dashboard.
  • Confirm Your Identity For security, our team will verify your identity using your registered email address and, if required, a KYC document. This step protects agains t unauthorized self-exclusion requests made by third parties.
  • Choose Your Exclusion Duration Select a minimum six-month exclusion, a specific longer period (1 year, 2 years, 5 years), or a permanent exclusion with no end date. Our support agent will walk you through the implications of each option.
  • Confirm and Activate Once you confirm your choice, your account will be suspended within one (1) business day. You will receive a confirmation email to your registered address. All pending withdrawals of legitimate funds will be processed normally before the account is closed.
  • After Exclusion — Returning to Play If your exclusion period has a defined end date and you choose to return, you must contact our support team to request reactivation. A mandatory cooling-off conversation will take place before any reactivation is approved. bosqq reserves the right to decline reactivation if there are ongoing welfare concerns.
Important: Self-exclusion at bosqq applies to your bosqq account only. If you are concerned about your gambling behavior across multiple platforms, we strongly encourage you to seek support from a qualified professional counseling service, which can assist you in implementing broader exclusions and developing a recovery plan.
Recognizing Warning Signs

Problem gambling can develop gradually. Recognizing the early warning signs in yourself or a loved one is the first and most important step toward getting help. Ask yourself honestly whether any of the following apply to you.

Spending more money on gambling than you originally planned or can afford to lose.

Chasing losses — placing larger or more frequent bets to recover money you have already lost.

Feeling anxious, irritable, or restless when you are not gambling or when you try to cut back.

Neglecting work, study, family responsibilities, or social relationships because of time spent gambling.

Borrowing money, selling possessions, or using savings intended for essential expenses to fund gambling.

Lying to family members, friends, or colleagues about the extent of your gambling activity.

Continuing to gamble even after making a serious decision to stop or reduce your play.

Using gambling as a way to escape stress, depression, loneliness, or personal problems.

If You Recognize These Signs: Identifying the problem is an act of courage. You are not alone, and effective help is available. Contact the bosqq support team immediately to discuss activating a time-out or self-exclusion, and consider speaking to a qualified counselor. Early intervention produces the best outcomes.
Quick Self-Assessment

Answer these questions honestly. This is not a clinical diagnostic tool — it is a personal reflection exercise to help you evaluate your relationship with gambling. If you answer "Yes" to three or more questions, we strongly encourage you to reach out to our support team.

Question 1

Have you ever gambled with money that was set aside for rent, food, bills, or other essential expenses?

Yes — this is a warning sign No — I keep gambling funds separate
Question 2

Do you find yourself thinking about gambling frequently, or planning your next session while doing other activities?

Yes — I think about it often No — I only think about it when I choose to play
Question 3

Have you ever tried to win back money you lost by placing more bets immediately afterward?

Yes — I chase losses sometimes No — I accept losses as part of the game
Question 4

Has someone close to you ever expressed concern about the amount of time or money you spend on gambling?

Yes — someone has raised this No — nobody has expressed concern
Question 5

Have you ever felt the urge to gamble with larger and larger amounts to achieve the same level of excitement?

Yes — I need bigger bets for the same thrill No — I'm comfortable with the same stakes
Question 6

Have you ever felt guilt, shame, or regret after a gambling session, but continued to play on future occasions despite those feelings?

Yes — I have felt this way No — I don't experience lasting regret after playing
Scoring Guide: 0–2 "Yes" answers suggests your gambling is currently in a healthy range. 3–4 "Yes" answers indicates you may be developing problematic habits — consider activating deposit limits or a time-out. 5–6 "Yes" answers is a strong signal that you should speak to a support professional and consider self-exclusion as soon as possible.

Age Verification and the 21+ Rule

The minimum age to register and play at bosqq is 21 years. This applies without exception to every player, regardless of the game type — whether you are betting on Timnas Indonesia in the AFF Cup, playing togel (Indonesia's traditional numbers lottery), spinning slots from Pragmatic Play, or joining a live Evolution Gaming table.

Age verification takes place at two points in the player journey: first, a date-of-birth declaration is required during account registration; second, full KYC document verification (government-issued ID such as a KTP or passport) is required before any withdrawal can be processed. bosqq may also request KYC verification at any other time if there is a reasonable basis to question whether a player meets the age requirement.

Any account found to belong to a player under 21 years of age will be immediately and permanently closed. All funds deposited by an underage player will be returned to the original payment method, and no winnings will be paid out. bosqq will report confirmed cases of underage gambling to the relevant authorities where required by our licensing obligations.

For Parents and Guardians

If you share a device with a younger family member, we strongly recommend using parental control software to block access to online gambling platforms. bosqq supports the use of filtering tools such as NET NANNY, Kaspersky Safe Kids, and similar products. If you believe a minor has accessed or registered on the bosqq platform, contact us immediately at [email protected] — we will investigate and act within two (2) business days.

Get Help Now

You do not need to wait until gambling becomes a crisis. If you have any concern at all about your gaming habits, reach out to us today. Our team is trained to assist with responsible gaming concerns sensitively, confidentially, and without judgment.

Live Chat Support

Connect instantly with a bosqq support agent via live chat. Indonesian-speaking agents are available on every shift.

24/7 Available (WIB)
Email Support

Send your query or responsible gaming request to [email protected]. Include "Responsible Gaming" in the subject line.

Response within 24 hrs
Account Dashboard Tools

Activate deposit limits, time-outs, or self-exclusion directly from your account settings — no support agent required.

Instant Activation
Confidential and Non-Judgmental: All responsible gaming conversations with bosqq's support team are strictly confidential. Your account status will not be negatively affected simply because you sought advice or activated a protective tool. We treat every player's wellbeing as a priority, regardless of their account value or activity level.

Guidelines for Healthy Gambling

Responsible gaming is not just about recognizing problems — it is about building healthy habits from day one. bosqq encourages all players to adopt the following practices as a foundation for a sustainable, enjoyable experience on the platform.

  • Set a budget before you play, and stick to it. Decide in advance exactly how much you are willing to spend in a given session or month. Use bosqq's deposit limit tools to enforce this boundary automatically.
  • Treat losses as the cost of entertainment, not as debt to be recovered. Every bet carries inherent risk. Losses are a normal part of gambling — never chase them with additional wagers.
  • Set a time limit for each session. Enable reality check reminders in your account settings. Extended, unplanned sessions are a known risk factor for disordered gambling behavior.
  • Never gamble under the influence of alcohol or when emotionally distressed. Impaired judgment leads to poor decisions. If you are drinking, stressed, upset, or fatigued, log out and return when you are clear-headed.
  • Balance gambling with other leisure activities. Maintain a variety of hobbies and social engagements. Gambling should be one of several entertainment options — not your primary or only recreational activity.
  • Keep gambling separate from your financial obligations. Never use money allocated for rent, food, utilities, family expenses, or loan repayments to fund gambling. Your IDR gambling budget should come exclusively from discretionary funds.
  • Take regular breaks, even when you are winning. Winning streaks can create a false sense of control and encourage excessive play. Schedule breaks regardless of your session result.
  • Be honest with yourself. The self-assessment questions above are a useful periodic check. Honesty — with yourself and with our support team — is the most powerful responsible gaming tool available.

Need to Activate a Protection Tool?

Deposit limits, time-outs, and self-exclusion are all available immediately from your account dashboard. Our 24/7 support team is always ready to help you set them up — no judgment, total confidentiality.